FAQ
Every missed call is a missed booking. MyDeskAssistant is an AI front desk that answers them all — calls, texts, and web chats — follows up with leads, and books appointments 24/7, across one location or many. It turns the inquiries you're losing today into appointments on the calendar.
Yes — and we're upfront about it. Every call opens with a brief message letting the caller know it's recorded and that they'll be speaking with an AI receptionist. From there it's a natural, professional conversation, and you can set rules to hand off to a real person whenever it matters.
Phone is fully live today — inbound and outbound, in a natural voice — so every call is handled right now. SMS and web chat are next, with email and messaging apps on the roadmap. Everything lands in one shared conversation view, so as each channel turns on, your team still sees every customer in a single place.
It connects to the booking software you already run — like Booker — and syncs availability both ways, so it checks real-time openings and writes confirmed appointments straight onto the right provider's calendar. It handles reschedules and cancellations too, and there's never a double-booking. Not sure your system's supported? Tell us on your demo call — it's usually quick to add.
Yes — it's built for it. Give each location its own agent with its own hours, services, and providers, while you manage bookings, performance, and call activity for every branch from one dashboard. One brand experience, many front desks.
Days, not weeks. A single location can be live within a day or two once we connect your booking system and dial in your agent's voice and workflows. For multi-location rollouts, we'll map it on your demo call and hand you a tailored plan and timeline.
No — it gives your team their time back. MyDeskAssistant covers the overflow calls, the after-hours inquiries, and the routine bookings that pull staff away from the clients in front of them. Your people do what they do best — deliver a great in-person experience — while nothing falls through the cracks when they're busy or closed.
Absolutely — the fastest way to judge it is to hear it. Try a live call right now and have a real conversation with the assistant, no signup required.
Your front desk, always on
Book a 20-minute demo and watch MyDeskAssistant answer, follow up, and book — live.