Features

Built to run your whole front desk.

Answer every inquiry, reach out before you have to, and give owners the controls to run it all — across every location.

Inbound
Inquiries come to you — answered instantly
24/7 call answering

Every call picked up on the first ring, day or night — no voicemail, no hold.

Text & web chat replies

Instant responses across SMS and your website chat, around the clock.

Booking & rescheduling

Appointments confirmed and moved straight on your providers' calendars.

FAQs & lead capture

Pricing, hours, and services answered — and every new lead logged.

Outbound
You reach out first — automatically
Appointment reminders

Automatic confirmations and reminders before every visit, cutting no-shows.

Running-late check-ins

Pings clients who are behind schedule, keeping the day on track.

Rebooking & win-back

Follows up on no-shows and lapsed clients to refill open slots.

Promotions & offers

Calls and texts for last-minute openings, seasonal offers, and campaigns.

Plus the controls to run it

Operations Dashboard

See what's happening across your front desk in real time — handled conversations, pending requests, and issues that need attention.

24 handled today 3 need attention

Multi-location Control Center

Create location-specific AI agents for each branch, while managing calls, bookings, queues, and performance from one central view.

Deep Glow Midtown Riverside

Human Handoff

Set escalation rules so urgent calls, VIP clients, or complex requests reach the right person at the right time.

Urgent → managerVIP → front desk

Agent Customization

Make every agent sound like your business — from voice and name to greeting, tone, and location-specific instructions.

Voice · AvaName · Front Desk
Integrations

Works with the tools you already run on.

MyDeskAssistant syncs with your CRM and booking platform, so every appointment lands where your team already works.

Booker LiveMindbody Live

More platforms coming soon

Vagaro
Jane App
ModMed
Aesthetic Record
Zenoti
Boulevard
Optimantra
Mangomint
Nextech
PatientNow
AestheticsPro
Symplast

Your front desk, always on

Stop losing leads to a busy front desk.

Book a 20-minute demo and watch MyDeskAssistant answer, follow up, and book — live.